Support
Last updated: November 5, 2026
Contact us
Write to us about anything: a question, a problem, an idea or a request about your data. Please send it from the email address of your account so we can find it.
If you have any questions, please contact us at support@metaltracker.app.
Common questions
Answers about plans, prices, alerts and DCA plans are in the FAQ.
Subscriptions
- Plus and Pro are sold by the App Store or Google Play. Change or cancel your subscription in your store account settings, at least 24 hours before the end of the period.
- Refunds are handled by Apple or Google under their own rules; ask them from your store account.
- Deleting your account does not cancel a store subscription: cancel it in the store first.
Delete your account
You can delete your Metal Tracker account and its data at any time:
- In the app: Settings › Security › Delete Account, then confirm with your password. The deletion is immediate and we send a confirmation email.
- Without the app: write to support@metaltracker.app from the email address of your account and ask for its deletion. We delete it within one month and confirm by email.
- What is deleted: your account and profile, portfolios, assets, transactions, photos, price alerts, DCA plans, notifications and push tokens, subscription history, your analytics profile and your customer record at our payment provider.
- What stays: Apple and Google keep their own records of your purchases under their own policies.